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ADT solar Chicago customer with electric bill

Customer Service

Our customer care team is here to help

Submit a customer service ticket

Have a question or issue? Our customer care team is here to help. Submit a customer service ticket and we’ll be in touch. You can also call customer support at 833-409-1007.

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Log into our customer portal to download helpful documents, including warranties, safety & install guides and a sample tax 5695 form.

CUSTOMER PORTAL

Answers to common questions

Who do I reach out to if I have a question or concern?

Throughout the installation process, your Project Coordinator will be your main point of contact should you have any questions or concerns. You will also have a Project Manager that will help you with the logistics around your installation day. They are local to your area and work directly with the install team and local building inspectors to manage the on-site work. You’ll receive their contact information when you schedule your installation.

Once your system is activated, the customer care team is your long-term support system. They are dedicated, knowledgeable and caring, and they are available during our office hours to help you find a solution to any kind of problem. If you ever have any issues or questions, reach out to the Customer Care team at 833-409-1007 or submit a service ticket.

What happens if my system breaks or isn’t working as expected?

If you have reason to believe the solar energy system is damaged or not working as expected, please let us know right away by contacting our Customer Care team at 833-409-1007 or submitting a service ticket.

Why do I still receive a utility bill with solar?

You still receive a bill from the utility company when you have solar because you remain connected to the grid. Even in months when your solar energy system provides all of the electricity you need, you can expect to pay standard utility connection fees.

Being connected to the grid is a good thing. It allows you to have power when your solar panels are producing less than you need, like on a cloudy day, during the winter or when you’re running your air conditioning.

How does paying for solar power help control my costs?

Utility rate increases are unpredictable, and they’re only expected to get worse. When you alternate power with solar power, you take control of your costs with a predictable, locked-in rate. The more your utility company increases its rates, the greater the benefit you can see from solar.

How can I view my home’s energy consumption in the Enphase App?

You can learn more about using the Enphase App here in their FAQ. They also provide a helpful series of video tutorials about the Enphase App.

For additional help, contact our Customer Care team at 833-409-1007 or submit a service ticket to learn more about adding consumption monitoring to your Enphase system. (Consumption monitoring requires an Envoy-S Metered or an IQ Envoy and optional hardware.)

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